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How to create a performance-driven company culture

How to create a performance-driven company culture

Thirty years ago, customers’ primary demands were related to product quality. Once international competition met and ultimately surpassed the existing quality standards, it became critical to build quality assurance into most elements of the manufacturing process in order to remain competitive. With that accomplished, while still necessary as the price of entry, quality could no longer be considered a significant competitive advantage. Twenty years ago, with higher quality standards in place, service became a competitive advantage and the driving force in winning market share. Consequently, demands for service forced suppliers to look at customer satisfaction as the primary criterion for success.

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Why you can’t afford to ignore talent retention

Why you can’t afford to ignore talent retention

Thanks to technology and an increased focus on non-traditional assessment methods, forward-thinking companies are putting larger emphasis than ever before on effective recruiting strategies. Managers or team leaders responsible for driving growth , in particular, realize it’s no longer practical (or efficient) to delegate the recruiting process solely to human resources and have taken the reigns when it comes to selecting and comparing viable employees.

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How to drive predictable revenue growth at your law firm

How to drive predictable revenue growth at your law firm

With clients continuing to demand that firms understand their business, it’s critical that firms have a mechanism to develop associates into more senior attorneys who understand a client’s business objectives, be able to speak their language and be able to look for the problems that actually need to be solved. Firms that are able to arm their lawyers with these critical skills are able to build a pipeline of retained talent who will generate more revenue and preserve firm market share.

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Why some lawyers give away the secret sauce

Why some lawyers give away the secret sauce

Most lawyers are accustomed to the idea of providing free legal aid to the less fortunate as part of their commitment to the pro bono ethic. But in a growing trend, some law firms are extending their generosity beyond needy individuals to include cash-strapped startups and entrepreneurs. An article in TechCrunch examines new websites, established by law firms like Cooley LLP and WilmerHale, where startup staffers can download and customize basic legal documents at no cost. These are the same documents that firms once guarded closely as the products of their billable hours, but today there’s brisk competition among certain firms to give them away for free.

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The high price of unwanted turnover

The high price of unwanted turnover

All organizations expect a certain amount of turnover. In small amounts, turnover keeps the organization fresh with new talent and ideas. However, when turnover is higher or unwanted, the result quickly turns negative, costing the organization considerable time and money to hire and train new personnel.

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15 Questions that will help you drive sales initiative results

15 Questions that will help you drive sales initiative results

As a sales leader, one of your biggest contributions to transforming your sales force is reinforcement. If you want to change behaviors in your sales team, you need more than a two-day training. Your salespeople need to approach their coveted opportunities in a way that demonstrates your solution’s value and its differentiation. You need a shift in mindset, one that influences the design, development, delivery and reinforcement of your new sales methodology and your sales transformation process.

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